In August, Collaborate asked Ipsos MORI to survey 1,000 UK adults about their perceptions of public service delivery, and about their expectations of government. The results told us that only 15% of the public feel their preferences are usually listened to by public service providers. Only 21% of the public feels that public service providers regularly understand their needs; and only 13% of people feel regularly involved in decision about their services they receive.
I’m writing this on a train. I’ve just bought my ticket and these days, that means using my senior railcard to secure a discount. These concessions are great, but they remind me I have at best just 20 useful years ahead of me before decrepitude and eventually death take me out of the game.