Published: 17th Nov 2020

The government has published a new charter for social housing residents, which it claims will give tenants a greater voice. The charter is part of a new social housing white paper, which aims to improve the regulation and access to housing social. According to the government, it will speed up the complaints procedure for residents by improving access to the Housing Ombudsman and reducing decision times. But town hall leaders have warned it will not help to tackle the ‘severe shortage’ of social housing around the country. The charter will also make landlords more accountable for the services they deliver, including access to a new information scheme for tenants of housing associations and introducing a set of tenant satisfaction measures that landlords will have to report against. The white paper also reaffirms the government’s ambition to provide social housing residents with more opportunities to own their home via Right to … (To read the full article, subscribe below)