Ombudsman names landlords with the highest maladministration findings
The Housing Ombudsman has named the 12 landlords, including six councils with the highest number of maladministrations.
A new report out today warns that maladministration, including partial maladministration was found in 72% of cases over the last two years.
The report said the ombudsman has received almost 2,000 complaints from leaseholders and shared owners over the last two years.
And that these resulted in more than 800 formal investigations with redress required in some form in just over half of the cases investigated.
The report also highlights the three other areas where maladministration or partial maladministration are found most often – repairs, estate management and charges.
It also looks at staircasing and issues related to cladding and building safety, areas where we have now received several complaints.
The report also identifies 12 landlords – six housing associations and six councils – with the highest number of maladministration findings, including partial maladministration and severe maladministration.
The top six local authority landlords with the highest number of maladministration findings are all in London. They are Southwark, Hammersmith & Fulham, Lambeth, Westminster, Haringey and Camden.
‘The continued growth of home ownership through social landlords makes it timely to publish this report providing learning that is relevant throughout organisations,’ said ombudsman, Richard Blakeway.
‘It is sometimes overlooked that we deal with cases brought by homeowners whose lease is with a member of our Scheme. Around one in five of our decisions follows a complaint from a leaseholder or shared owner.
‘The lessons drawn from the cases are practical and common sense, covering different aspects of the customer’s journey, from initial purchase to staircasing, estate works and service charges. In particular we would encourage sector collaboration to find solutions to some common issues,’ he added.
Photo Credit – Padrinan (Pixabay)
