Lovell Homes picks up customer service award

Lovell Homes has been recognised with a prestigious award for its outstanding customer service.

The building company has receiving a Gold award from specialist market research company, In-house Research.

It follows the announcement last week that Lovell has been awarded five stars in the HBF 2021 National New Homes Customer Satisfaction Survey.

Wholly independent and based purely on customer feedback, the In-house award recognises the committed approach to customer service and consistently high building standards Lovell Homes delivers.

Lovell regional managing director in Scotland, Kevin McColgan, said: ‘We are thrilled to have been recognised with a prestigious Gold award from In-house Research.  We do everything we can to make sure our customers have a great experience when buying a Lovell home and this award reflects the dedication of every single team member that goes above and beyond to ensure our customers are completely satisfied.

‘Our teams have faced many challenges over the last year as a result of the pandemic so to be recognised with two significant customer satisfaction awards in such a short space of time is a real tribute to their passion and commitment and highlights our dedication to delivering homes of exceptional quality.’

Tom Weston, chief executive at In-house Research added: ‘We are extremely proud to be working with such a customer focused business. The Gold award recognises those who put their customers at the heart of everything that they do. This award places them alongside some of the best companies in the UK for customer service. It’s only through delivering an exceptional service throughout the customer journey, that recommendation scores reach this level. We are so pleased to recognise all the staff at Lovell that have contributed to the achievement of this award.’

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