Published: 15th Apr 2021

The Housing Ombudsman has launched first call for evidence to support an investigation which will look at damp and mould. An initial review by the Ombudsman has identified a high rate of maladministration on cases that feature damp over the last two years. Compensation is also high with a total of £68,000 ordered in the same period, indicating a significant impact on residents in some cases. The call for evidence will enable the Ombudsman to make recommendations and share best practice to help landlords develop their services and improve the experience of residents. ‘A decent home is a fundamental need, but the impact of damp and mould can be significant on households, their health and their life chances,’ said Ombudsman, Richard Blakeway. ‘Our casebook gives cause for concern, with a high maladministration rate and sometimes substantial levels of compensation, although I am also concerned that we are not seeing cases where we could help and want … (To read the full article, subscribe below)