Published: 13th Oct 2020

Website RBKC The Royal Borough of Kensington & Chelsea Council

About Us:

This department is responsible for housing, communities and improving the lives of local residents.  This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.

Find out more about our vacancies here.

The Role:

It is a particularly exciting time to join the Property Services department at RBKC Housing. We are currently expanding to support delivery of a new capital programme, with substantial investment to improve 10,000 homes over the next five years.

The Asset Information Team maintains an industry standard Asset Management System (Civica Keystone) that provides the asset intelligence data used to ensure any investment is carried out as wisely as possible. You will support the delivery programme by understanding the information needs in question and building reports, in conjunction with the delivery team and the commercial team, so that the construction programme can be managed with confidence and certainty.

Keystone is used throughout the organisation to maintain a variety of specialist property related data including stock condition, energy, planned maintenance, technical compliance and asbestos register. Working within the team and in liaison with internal and external stakeholders to understand their information management requirements and processes you will contribute to the maintenance, development, training, analysis, reporting, interfacing and automation of the departmental record management systems and databases including Keystone.

Please refer to the Job Description for more information.

About You:

We are looking for candidates who have extensive technical experience applying information systems to real world situations, particularly in relation to the maintenance, management and interpretation of housing related asset management data.

We need an advanced user of standard office software, Excel, SQL and VBA with experience developing software automation across the Windows platform and an effective communicator with experience providing formal software training including writing of guidance materials.

Experience in the procurement, implementation, user acceptance, configuration, establishment, analysis, maintenance and upgrading of complex modular software systems will be beneficial.

Being able to work under pressure you will also work well in team environment and autonomously with limited supervision.

You will need to enjoy learning new systems and processes and be keen to undertake any training and development necessary for the successful pursuance of the post.

Role Requirements:

  • Pro-actively maintain and develop the Council data, systems and business processes required to deliver effective asset management of the Social Housing stock and related assets.
  • Maintain functions that facilitate the gathering, manipulation, interfacing, analysis, automation and sharing of data including the production of reports, performance indicators, statistical data to residents, council and central government.
  • Strategically analyse data, systems and business processes in consultation with key stakeholders to identify areas in need of improvement and specify actions to be carried out. Co-ordinate, monitor and carry out improvement measures to a high standard and within agreed timescales.
  • Provide up to date forecasting outputs for stock condition and planned works, ensuring these are readily available in various accessible formats, shared and interfaced across different data platforms for a variety of purposes including budget and programme development, planned works consultation and communication to both internal and external parties.
  • Design, write and maintain reports in SQL that underpin our technical health and safety compliance function, liaising with key stakeholders to understand their information management requirements and processes.  Provide training to stakeholders where necessary on how to run and interpret reports and work with the business improvement team to ensure consistent and accurate performance reporting.
  • To act as a first line of support for the Asset Management software systems including procurement, implementation, upgrades, testing, troubleshooting, user acceptance, helpdesk and training.
  • Develop, maintain and troubleshoot Windows desktop and server-based reporting systems ensuring data is accurately produced and consistently disseminated to internal and external parties with minimal loss in continuity of service.
  • Ensure that organisational expectations in relation to information requests, complaints handling, data protection, resident engagement and equality and diversity are met.

We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

Additional information

RBKC is currently inclusively reviewing its pay, reward and benefits framework.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

To apply for this job please visit careers.newjob.org.uk.