Published: 27th Nov 2019

Website Brent Council

Improving Housing in Brent

So, are you passionate about customer service? We are looking for exceptional people to be a customer service ambassador for Brent Housing Management Service.

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

We’re recruiting an experienced housing services management professional to join us in a frontline management role. Leading a core team of neighbourhood officers and working in partnership with residents, you’ll lead on the development and delivery of a consistent, reliable, trustworthy and value for money housing and neighbourhood management service to all customers and stakeholders across a defined geographical area.

Leading on the delivery of an outstanding frontline housing service including estate services, management of empty homes and resident engagement, this will be a chance to work in partnership with the Housing Needs Service and the Lettings Management Team to ensure that properties are quickly let to reduce void loss, maximize income for the organisation and keep our communities thriving.

Residents are at the heart of what we do, you’ll take responsibility for the delivery of local engagement with our customers.

Working in partnership with stakeholders to develop preventative measures and provide effective responses to anti-social behaviour and wider community safety issues.

The Person

We are looking for someone with an excellent knowledge of housing legislation, in particular, an understanding of Landlord and Tenant law and other legal requirements relevant to the management of a mixed tenure housing stock.

Your passion, commitment and desire to see improvements in the lives of our customers should be your guiding principle in this role.

Educated to ‘A’ level standard or demonstrable ability to operate at this level.
Experience in social housing or a related field, including experience of staff management.

Evidence of significant relevant Continuing Professional Development (CPD).

Experience of influencing, challenging and supporting all stakeholders to create an absolute focus on delivering value through deployment of resources and scrutinising all operational processes to drive out failure demands is key to succeeding in this role.

Travel between sites will be a requirement for this role.

There will be a requirement to attend meetings and other activities outside of normal working hours.

Closing Date: 17th December 2019
Assessment & Interview Date: TBC

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.

Please note CVs will not be considered as part of your application for this position.

More Info:

Job Description

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