Jobs

Are you looking for a new challenge? Are you a highly skilled individual with debt recovery experience and thrive to provide an excellent customer service?

If yes, then don’t miss an exciting opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high quality customer focused advice, assistance and support service.  You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.  

We have vacancies for the position of Income Recovery Officer and are interested to hear from applicants who can demonstrate the following: 

• Excellent customer service skills
• Excellent negotiation and persuasive skills
• Ability to take a proactive casework approach to recovering debt
• A performance driven work ethos
• A desire to help customers to sustain their tenancies
• Ability to work in a highly busy and challenging environment
• Highly organised and understand the importance of attention to detail
• Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases 
• Assisting customers with Universal Credit related enquiries

Qualifications:

• Literacy Level 2 qualification or equivalent
  as a minimum.
• Numeracy level 2 qualification or equivalent OR be willing to obtain within 12 months of
  commencement of the post

For an informal discussion about this role please email Raj Sandhu on raj_sandhu@sandwell.gov.uk

Personnel Specification
Job Description
Information for Applicants

To apply please click the Apply Now link below.