Published: 30th Jun 2020

Website RBKC The Royal Borough of Kensington & Chelsea Council

About Us:

This department is responsible for housing, communities and improving the lives of local residents. This includes landlord services and estate management, planning, refurbishment, and advice and support to help maintain healthy and safe homes.

A significant part of our work is focused on creating stronger communities, by working together with local residents on recovery following the Grenfell tragedy.

In response to London’s affordable homes crisis, we are committed to building more social housing to help people on lower incomes to live, work, and raise their families in the borough. Our housing team also work closely with affordable housing providers and other agencies to manage homelessness, and give support to older residents to live independently.

The Role:

Are you motivated by delivering excellent customer service, a varied workload and an opportunity to grow?

If you are, we would like to hear from you as we’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join our Home Ownership team.

As a Home Ownership Officer you will be responsible for managing and delivering a well rounded service to our leaseholders and freeholders who pay service charges.

Please refer to the Job Description for more information.

About You:

You’ll have previous experience working in a social housing environment with excellent customer care skills, both face to face, over the phone and in writing.

You’ll be able to demonstrate detailed knowledge of the relevant legislation specifically around statutory consultation and able to use it to support and advice our customers.

You’ll be adaptable to deal with changing priorities and pressures and you’ll have excellent time management skills to ensure that multiple deadlines are always met.

Role Requirements:

The key requirements of the role are:

Manage a patch of homeowner accounts and to provide high quality service to customers.
Issue clear and compliant S20 notices.
Building relationships and resolving disputes.
Ensuring that the leasehold accounts are managed in accordance with the terms of the leases, transfer documents, legislation and best practice.
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

To apply for this job please visit careers.newjob.org.uk.