Published: 16th Jan 2020
  • Full Time
  • East Sussex
  • Salary: £Up to £71,000
  • 10th Feb 2020

Website Wealden District Council

Creating a legacy for Wealden

Wealden is a great place to live and work. From the stunning Birling Gap coastline amid the Seven Sisters in the south to the Ashdown Forest, with its six thousand acres of enchanted woodland and heathland in the north, Wealden has an impressive 300 square miles of countryside, with two thirds classed as an Area of Outstanding Natural Beauty. We’re incredibly proud to look after our environment whilst also focusing on providing excellent services to our five market towns.

Over the last 10 years, Wealden has truly transformed the way it operates and provides services to residents. We have ambitious plans for 2020 and beyond, including an exciting town centre regeneration project, a new and developing commercial strategy, delivery of phase two of our digitalisation project and our housing building programme, to name but a few. As we enter a new decade, we will continue to build on this success and now require an exceptional leader to help further our ambitions.

As Head of Customer & Digital Services, you will work collaboratively with a variety of key internal and external stakeholders, starting with your expert team of customer service, ICT and contract management specialists. You will oversee and develop the Council’s digital strategy to ensure that we are as technologically advanced as possible, although we are already making great progress and have recently been recognised by the LGC for our digital achievements. Ultimately, you will work to engage residents across Wealden to ensure that the Council’s services are truly reflective of what our people need.

With a proven background of transforming customer and digital services in the public or private sector, you’ll bring experience of developing customer-orientated services and of working with Board-level colleagues. In addition, you will ideally possess experience or an understanding of effective outsourced waste management services to help us to preserve the environment through an expert team of waste professionals.

Based in the town of Hailsham, you’ll benefit from a wealth of amenities nearby whilst being surrounded by rural character. Brighton and Eastbourne are also within easy reach. Join us in this pivotal role and make a positive impact to continue to improve the lives of our residents.

To find out more and to apply, please visit

Closing date: 9am on Monday 10th February 2020

To apply for this job please visit