Jobs

We have an exciting opportunity within our Customer Services team for a Full Time Customer Service Advisor supporting delivery of the Crisis and Resilience Fund (CRF).

This role will act as a key front door for residents, helping them access financial support during times of crisis while promoting longer-term resilience. You will support customers with core council transactions with a strong focus on guiding them through CRF applications and available support.

Taking a non-judgemental, person-centred approach, you will confidently identify customer needs, resolve enquiries at first point of contact where possible and provide effective signposting to wider support such as Citizens Advice and community partners; ensuring every interaction helps prevent future hardship as well as responding to immediate need.

Who we are looking for… 

Are you passionate about delivering high-quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally?  Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non-judgemental way.

The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.

Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Julie.Jordan-Guy@westmorlandandfurness.gov.uk

Application and Interview information 

Closing date: 28th June 2026

Company: Westmorland and Furness Council

Salary: £28,598 - £29,540

Location: Cumbria / Various, Cumbria

Sector: Corporate Services

Sector: Administration

Sector: Communications

Job Role: Advisor