Jobs

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

To provide strong leadership and direct line management to Business Support staff in carrying out robust business support functions prioritising work activity in accordance with statutory requirements and timescales and ensuring full cover of services

The Role:

• To lead an efficient, effective and robust business support service within Children’s Services, to provide guidance and support ensuring that work priorities are delivered accurately and to strict deadlines.
• To support the wider Children’s Services in the delivery of an excellent service to customers, communicating in an informed, confident, polite and understanding manner with all clients and customers. 

Work with senior management and leadership on both service-wide and corporate initiatives and programmes to change and improve internal procedures, responding to changes in Government Policy and/or to streamline processes to improve the efficiency of the service and to ensure that Council wide and service specific information systems are operated accurately and efficiently and kept up to date in accordance with service user guidelines and procedures 

The successful candidate would be expected:

• To provide strong leadership and direct line management to Business Support staff in carrying out robust business support functions prioritising work activity in accordance with statutory requirements and timescales and ensuring full cover of services under the general direction of the Business Support and Improvement Head of Service/Business Support and Improvement Manager and be able to deputise in their absence. 
   
• To contribute to detailed research and analysis of wide-ranging, and often complex, information as appropriate, and implement the relevant legislation, Council and Departmental policy, and assist with the complication of reports to various committees and Boards.
   
• To assist senior leadership in the drive for continuous improvement by embedding and supporting a learning and responsive management culture based on championing high standards of performance through clear service delivery objectives for managers and teams, against outcomes and quality data standards. 
   
• To lead and promote continuous professional development of staff using supervisory relationships, annual performance reviews, training opportunities and current staff development schemes as well as Council policies around employee safety, health and wellbeing and fairness, equality and inclusion
   
• Provide regular, up to date and accurate performance data to Senior Management and liaise with relevant staff within the service to resolve issues and assist in achieving performance targets

• At all times operate with financial discipline and within budgets, demonstrating creative flair and initiative ensuring that the reputation and financial interests of Bradford Council are met.

• Make frequent decisions using own judgement, generally but not always within established procedures and guidelines, regarding work priorities.
   
• To undertake other duties commensurate to the nature and level of the post at initial place of work or any other venue

An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post.

Please read the job profile document for relevant experience and qualifications and for further information and criteria which will be used for shortlisting.

For further information regarding this post please contact Georgia Nahajec on 07929070279 or email georgia.nahajec@bradford.gov.uk

Closing Date: 10th November 2022

 Please find attached The Job Profile:  Business Support Manager Job Profile.doc