Published: 29th Jun 2020

Website RBKC The Royal Borough of Kensington & Chelsea Council

About Us:

Our support services help the whole council work to the best of their ability. They include the Council’s Customer Access department, Human Resources, IT, Financial Management, Corporate Property, Audit, Fraud, Risk and Insurance.

We aim for excellence in these services as they will in turn benefit the community we serve. Please take a look at our current vacancies.

The Role:

An opportunity to lead the Tri-Borough Insurance Service technical team reporting to the Head of Service. The Tri-Borough Insurance Service arranges and manages the insurances for three of London’s busiest Local Authorities: – City of Westminster; London Borough of Hammersmith and Fulham and Royal Borough of Kensington and Chelsea.

In addition to the arrangement and management of the insurance contracts including leaseholder buildings covers and various construction projects, the technical arm of the service handles its own Property and Motor Fleet insurance claims in-house.

Selection process is to be successful in being shortlisted via a supporting statement with examples of how you meet the person specification in the attached job description. Selected candidates will then have a virtual interview. Please note this role is currently being delivered via remote working due to Covid 19 and may continue to do so for some time to enable use of limited office space by those that need to be in the building.

For more information about the role, please see the full Job Description.

About You:

Significant and detailed experience and knowledge of Technical Insurance arrangements, policy wordings and market practice in respect of all common local government placements such as Liability, Property, Engineering and Motor.
Significant experience in management of insurance renewals and tender processes – experience of this for a public body would be advantageous.
Proven ability to manage, supervise, mentor and train others.
Excellent communication (verbal and written, numeracy and IT skills.
Ability to accurately follow internal guidelines.
Good negotiation and investigation skills.
Ability to work accurately and quickly under pressure.
Ability to prioritise workload, manage projects and work to deadlines.
Experience in handling high value, complex and specialist property and motor insurance claims.
Experience and proven ability in attending case management conferences, joint settlement meetings and trial experience.
Knowledge of the Civil Procedure rules and pre-action protocols, including familiarity with the Jackson reforms and their impact.
Understanding of the Judicial Study Board (JSB) guidelines for the assessment of general damages in personal injury.

Role Requirements:

To manage and supervise assigned technical insurance work streams including but not limited to contract and project management of tasks relating to Legal Liability, Property, Engineering and Motor Insurances as assigned by Tri-Borough Insurance Manager.

Responsible for processes and performance of assigned Technical Insurance tasks and to manage and supervise the technical team.

Technical Insurance Management – To manage and supervise assigned technical insurance work streams including but not limited to:

Completion of technical work Stream tasks in accordance with Insurance law and practice whilst ensuring that Council assets and liabilities are adequately protected against financial or reputational loss.
Tendering and renewal of the Insurance Programme including Property, Terrorism, Casualty, Motor, Engineering Inspection and Personal Accident & Travel policies and insurance claims handling service.
Tendering and renewal of the Leaseholder Dwelling policies including appropriate section 20 consultation and liaising with stakeholders to ensure leaseholders are appropriately recharged
Tendering and renewal of the Tri-Borough insurance broker contract.
Producing periodic contract monitoring reports.
Annually, preparing and issuing the insurance traded services agreement or similar to the City Council’s schools and recharging the opted in schools.
Maintaining an up-to-date and accurate insurance asset register to ensure appropriate insurance cover is arranged.
Periodic review and reporting of the internal insurance funds, including liaising with brokers to ensure fund audits are carried out.
Processing invoices including validation of amounts due and preparation of the necessary documentation for authorisation, allocating payments to the appropriate departmental cost centres.
Responding promptly to all queries from service departments, members of the public and third party representatives, providing technical advice and assistance as required.
Representing the service at external meetings, seminars and conferences including Council and Committees.
We work in partnership with Hampshire County Council (HCC) who deliver many transactional services on our behalf. Although most communications will be from HCC, all selection and appointment decisions will be made by RBKC. Certain services are shared across more than one Council area to nearby neighbouring Authorities. This enhances delivery and reduces costs. Your recruitment information will advise if your remit extends beyond RBKC.

We will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

To apply for this job please visit