Published: 15th Dec 2011

The importance of human-scale institutions has been a key theme throughout David Boyle’s work. Now the former journalist has written a guide to restoring ‘the human element’ to organisations. Clare Goff meets him ‘What we require is a revolution,’ says David Boyle. ‘A revolution that takes us away from the idea that all organisations are basically factories and that all public services are assembly lines.’ His latest book The Human Element is a guide to kick-starting that revolution. It sets out ten new rules for organisations, beginning with recruiting staff for their personality rather than their qualifications. He identifies so-called ‘super-catalysts’ like Debbie Morrison, the headteacher of a failing school in Stoke-on-Trent. When Morrison arrived at Mitchell High School, violent confrontations between teachers and parents were the norm and levels of aggression among the children so high that she was warned not to walk down the corridors alone. Within a … (To read the full article, subscribe below)