The Housing Ombudsman found landlords had failed residents in 12,485 cases in 2025-26, with repairs accounting for three-quarters of the most serious cases. More than 12,000 complaints about social housing were upheld by the Housing Ombudsman last year, with delays and failures in repairs among the most serious problems identified. The Ombudsman found landlords had … Continue reading More than 12,000 social housing complaints upheld in a year