Published: 13th Nov 2019

More needs to be done by energy companies this winter to address the poor treatment of society’s most vulnerable citizens, according to a new report. The report by researchers at Sheffield Hallam University found that energy firms are not doing enough to help vulnerable citizens when they ring for advice about their fuel bills or cold homes, research has found. This is despite the fact that energy is legally recognised as an essential service and the regulator Ofgem is meant to ensure that everyone has access to the energy services they need. The study, entitled Reaching the Hardest to Reach with Energy Advice, was led by Dr Aimee Ambrose, reader in Energy Policy at Sheffield Hallam University, and was carried out in partnership with Citizens Advice. Dr Ambrose and her team spoke in detail to a panel of 26 highly vulnerable and marginalised citizens, including those leading complex and chaotic … (To read the full article, subscribe below)