Campbell Tickell & Disruptive Innovators Network: Artificial Intelligence and Social Housing

We are really pleased to share our brand new joint report in partnership with Disruptive Innovators Network, and supported by Salesforce: Artificial Intelligence and Social Housing.

Through these research projects, we attempt to shine a light on topical subjects but always through a practical lens. This one is no exception. AI is going to change the way we live and work, and social housing is not exempt from this. 

The contributions in this report come from a range of perspectives, focusing mainly on the world of housing – but with lessons for all sectors. Above all, they remind us that AI is already here, improving processes, allowing better customer services, and occasionally getting things very wrong indeed. 

A breakdown of the report includes:

1. Welcome and introduction – From Campbell Tickell, Disruptive Innovators Network and Salesforce  
2. AI? It’s already here – Forget futuristic robots, artificial intelligence already has the capability to improve existing services
3. Biases exist; AI reflects them –  When implementing AI technology, organisations have an ethical responsibility to ensure the data used is fair
4. Information overload – AI’s potential lies in its ability to handle very large data sets, improving both internal and external interactions, especially if organisations work together.
5. In the frame: damp and mould – Why good design is at the heart of good engagement
6. Risk and responsibility – As different forms of AI evolve, the organisations developing it and those using it need to be fully aware of the risks and responsibilities involved.
7. The AI tradesperson –  How one company is using AI to triage plumbing and heating jobs to ensure its operatives only go where they are really needed.
8. Reaching out – AI can help landlords identify and assist their most vulnerable tenants
9. The customer comes first – Using smart technology to fulfil residents’ desire for proactive engagement

We hope you enjoy reading this report as much as we did preparing it – a full version can be accessed here. 

In related news:

Latest Campbell Tickell Brief is available now

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