A new Goodlord survey shows a third of letting agents have yet to start preparing for the Renters’ Rights Act, with major reforms due in less than six months.
The survey – comprised of more than 700 letting agents – found 31% have taken no concrete steps to ready their agency for the reforms. The act is due to come into force from 1st May 2026 and includes the abolition of Section 21s.
Once the legislation comes into play, agencies will be required to update internal processes, paperwork and policies. Non-compliance could result in fines or investigations by the Ombudsman.
Staff training will also be essential, with agents needing to ensure personnel can respond accurately to requests from tenants and landlords. The survey highlighted 45% of agents have already received questions relating to the Renters’ Rights Act since it was passed last month.
‘Our research shows that too many agers are far from renters’ rights ready,’ William Reeve, CEO of Goodlord, said. ‘Given the volume of changes that are happening- from the end of fixed-term tenancies and the ban on over-bidding, to the scrapping of Section 21 and the introduction of new rules around pets – there’s a vast amount for letting professionals to get their heads around.’
Despite the lack of readiness 84% of those surveyed said they expect to be fully prepared by May. However, 16% – or roughly one in six – are not confident they will be ready in time.
‘Not only is there a lot of knowledge building to be done across teams, but also a huge number of processes, paperwork and systems that need updating,’ Reeve continued.
‘It’s disconcerting to see that such a significant number of agents haven’t yet got into gear. Agents shouldn’t leave it any longer – time is not on their side and the penalties for inaction could be crippling.’
Image: Ethan Wilkinson/UnSplash
In related news:
London approves first all-electric centre at Brent Cross Town
Leave a Reply